1-click link access through SMS
With the help of Loop x Attentive integration, brands can give their customers the ability to access the portal without a password or OTP
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Loop Subscriptions
Loop helps DTC brands to gamify their subscriptions and hence reduce cancellations and increase revenue. Using Loop, brands can easily automate & personalize subscriber rewards.
Five features that make us unique in the world of subscription apps as a long-term solution:
- Mobile first & self-serve customer portal made to reduce customer tickets
- Personalized & gamified subscriptions at scale with no-code workflow builder
- Setup & go live with bundles / subscription box in mins without developer help
- Complete retention stack: Cancellation flows, reasons, discounts & reactivations
- Stop losing money due to card failures with smart & tactical dunning management
"A great Shopify subscription app which is saving us thousands by migrating away from Recharge. They are also improving our customer experience and retention, and have been very hands-on in helping us."
Dr. Blake Livingood
Founder at Dr. Livingood
Attentive Mobile and Loop Subscriptions
Trigger SMS notifications based on different subscription events
- Subscription started: Welcome new subscribers with personalized texts and manage subscription link.
- Upcoming order: Send SMS reminder for upcoming orders.
- Failed payment: Send failed transaction alerts with links to update payment method.
- Order updates: Notify customers about the next order date when order is skipped or rescheduled.
- Subscription updates: Notify customers about their subscription status - paused, resumed, cancelled, reactivated
Send password-less login links to customer
- Reduce customer tickets: Allow customers to receive subscriber portal login links on SMS by just entering their number.
- Empower your customer support team to send links on SMS via admin portal.
Targeted marketing for subscribers
- Segment your customer base on the basis of active subscriptions, products subscribed, next order date etc.
- Reach out to specific subscribers for new product trials to increase AOV.
Reactivate campaigns for non-active subscribers
- Send highly personalized reactivation campaigns based on their subscription attributes with one-click reactivation links.
Use Cases
Reduce payment failures by timely notifying customers
DTC brands lose roughly about ~20% of their revenue to payment failures. With the help of Loop X Attentive, customers get notified about payments not going through and they can update their payment details.
Give customers ability to easily swap/skip/delay/pause
With the help of Loop x Attentive integration, brands can give their customers the flexibility to easily swap, skip, delay or pause their subscription with timely update.
Reduce churn by ~25%
Utilize engaging cancellation flows to reduce subscriber churn through engagement videos, alternative options and 1 time rewards
Reduce customer service tickets
OTP Less, password less customer portal login, easy subscriber actions like skip/pause/delay/product swaps. One click reactivations and easy upsells.
